Job Purpose

To fulfill the FIVE HOTEL Ideology with the knowledge, skills and attitude that contributes to create a unique environment, which will always deliver great experience that, our colleagues and guests will never forget. 

Role Overview

Responsible for providing and exceeding customer expectations through a high quality and standard of service in our F&B outlets.

Duties and Responsibilities

• Maintains complete knowledge of the features, services, rates and promotions at the restaurant and at the hotel.
• Engaging with guests to ensure they're happy with service.
• Act as escort for VIP guests in the outlet and provide personalized attention
• Keeps track of each table (ie. If guests are on starter, main course, or dessert) and has a good idea when the table will be available again.
• Collects guest information (name, email, nationality, area of living) in order to maintain a guest database and nationality mix.
• Has knowledge of each reservation and makes necessary arrangements for special requests, birthdays, anniversaries, etc.
• Actively sells other outlets if restaurant is fully booked.
• Greets guests in a warm, friendly manner, escorts them to tables, and provides menus.
• Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues.
• Must be presentable and have good personal hygiene at all times
• Develops strong, productive, professional relationships with guests.
• Checks tables as per reservations.
• Tend to special Guest needs and requests
• To pay attention to client comments and suggestions, immediately take all required corrective measures and send remarks to Restaurant Manager
• To follow Restaurant Manager or Asst. Restaurant Manager instruction concerning control of costs, personal expenses and charges.

Requirements:

• Must be able to read menu
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate Guests’ needs to Colleagues, Managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
• Possess vibrant attitude and amicable personality
• A desire to help out where needed and work as part of a team
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment
• An appetite for learning
• Flexibility to work a variety of shifts
• 6 months experience in a full-service restaurant preferred
• Must be upbeat, outgoing and positive
• Must be able to assist Guests and possess great Guest relations skills
• Ability to stand/walk and stay focused and alert for extended periods of time
• Ability to work effectively within a team
• Ability to effectively communicate on the telephone
• Ability to work flawlessly and effortless under stress and pressure

Host/Hostess top skills & proficiencies:

• Customer Service
• People Skills
• Professionalism
• High Energy
• Multitask
• Thoroughness
• Planning
• Teamwork
• Attention to Detail
• Verbal Communication
• Organized
• Flexible

Apply

Kindly forward your photograph and resume to fpjd.recruitment@fivehotelsandresorts.com